Shipping

All orders will be despatched in 1-2 business days after order placement, unless otherwise stated on the product listing. 


Shipping Delays

We are currently despatching all orders on time, but there may be significant delivery delays from Australia Post and the Couriers we use due to limited flights, social distancing requirements and a substantial increase in parcel volumes as more people shop online.

These delays mean that Australia Post are temporarily suspending the Express Post guarantee of next day delivery as they are unable to commit to this timeframe. Express Post is still available but parcels may not be delivered next business day every time.

For further information about changes to postal services, up to date details on delays and impacts, please visit the Australia Post website.


Delivery Options

For all standard sized items, we can deliver your goods to your home, workplace, PO Box or Parcel Locker.

If you are concerned about not being home when your parcel arrives, then it would be ideal to use an Australia Post free 24/7 Parcel Locker. No more missed deliveries. Collect your parcels where and when it suits you – day or night.

You can register for multiple Parcel Lockers at locations convenient to you. There are 600 locations nationwide, including at selected train stations, petrol stations, 7-Eleven stores and Woolworths stores.

Please note: Bulky Goods require a physical address for delivery, as we are unable to ship bulky items to a PO Box or Parcel Locker.


Standard Delivery

We offer Free Shipping for orders over $150 (excludes bulky goods).

For orders under $150, we offer a flat rate $8.95 delivery fee for standard post.

Orders are sent using Australia Post parcel post. Shipping leadtimes can vary from 3-10 business days depending on your location. Orders are despatched from Brisbane unless otherwise stated on the product listing.


Express Delivery

We offer a flat rate $14.00 delivery fee for express post.

Orders are sent using Australia Post express post. Shipping leadtimes can vary depending on your location. Visit the Australia Post website for more information. Orders are despatched from Brisbane unless otherwise stated on the product listing.

Please note: We are unable to offer Express shipping for bulky items, or for Babymel and Storksak products.


Bulky Shipping

Due to the size of a few items such as the Strucket, Prams, Cots and other furniture items there is a bulky shipping charge which is calculated at checkout based on your state. This will automatically be added to your cart at checkout once you enter your address details.

Please note: Bulky Goods require a physical address for delivery, as we are unable to ship to a PO Box.

Bulky items are not eligible for any free shipping promotions.


How to track your parcel with Australia Post:

1. We will email you a tracking number for your parcel in your shipment confirmation email

2. Enter this tracking number at https://auspost.com.au/mypost/track/#/search

For parcel enquiries, you can phone Australia Post directly on 137 678

If you have been through this process and still cannot locate your parcel, please email us at hello@ecostork.com.au

 

PRE-ORDERS

  • Pre-orders are to be paid for at the time of the order being placed and will be shipped as close as possible to the date provided
  • The date provided is an estimated date and your order may arrive earlier or later than anticipated.
  • If you are ordering both pre-order and in stock items, all items ordered will be held and shipped together once the pre-ordered item arrives.
  • If you require items that are in stock to be shipped earlier please place a separate order for these items.

 

DISCOUNT CODES

  • Only one discount code can be used per order.
  • If you forget to use the code at the time of order placement we are unable to refund/credit the difference after the fact.
  • If you have any questions about discount codes, please email our friendly customer service team: hello@ecostork.com.au

 

International Orders

We currently do not offer international shipping, but check back again soon.