Shipping

All orders will be despatched in 1-2 business days after order placement, unless otherwise stated on the product listing. 


* COVID-19 UPDATE *

We are currently despatching all orders on time, but there may be significant delivery delays from Australia Post due to limited flights, social distancing requirements and a substantial increase in parcel volumes as more people shop online.


These delays mean that Australia Post are temporarily suspending the Express Post guarantee of next day delivery as they are unable to commit to this timeframe. Express Post is still available but parcels may not be delivered next business day every time. 


For further information about changes to postal services, up to date details on delays and impacts, please visit the Australia Post website.


Standard Delivery

We offer a flat rate $7.95 delivery fee for standard post.

Orders are sent using Australia Post parcel post. Shipping leadtimes can vary from 3-10 business days depending on your location. Orders are despatched from Brisbane unless otherwise stated on the product listing. 


Express Delivery

We offer a flat rate $14.00 delivery fee for express post.

Orders are sent using Australia Post express post. Shipping leadtimes can vary depending on your location. Visit the Australia Post website for more information. Orders are despatched from Brisbane unless otherwise stated on the product listing. 


Bulky Delivery Items

Due to the size of a few items such as the Strucket, Little Wiwa playmats, Babymel Nappy Bags and Storksak Nappy bags, there is a bulky shipping charge which is calculated at checkout based on your state. This will automatically be added to your cart at checkout once you enter your address details. 

Please note: Bulky Goods require a physical address for delivery, as we are unable to ship to a PO Box.

Bulky items are not eligible for any free shipping promotions.


How to track your parcel with Australia Post:

1. We will email you a tracking number for your parcel in your shipment confirmation email

2. Enter this tracking number at https://auspost.com.au/mypost/track/#/search

For parcel enquiries, you can phone Australia Post directly on 137 678

If you have been through this process and still cannot locate your parcel, please email us at hello@ecostork.com.au

 

International Orders

We currently do not offer international shipping, but check back again soon!