FAQ

I have a question about one of your products. Is there someone I can talk to?

Yes, you can contact us by phone: 1300 645 690, or you can email us at: hello@ecostork.com.au

We will answer your emails quickly, and won't leave you waiting ages for a reply! We monitor our emails 7-days a week, so you can be assured of a quick response.

 

Has my order been sent yet?

As soon as your order has been despatched, we will email you with the tracking details. Please be sure to check your spam folder or promotions folder, as our emails sometimes end up there.

 

Is your packaging eco friendly?

Yes, we use recycled outer boxes and recycled kraft paper void fill. Even our thank you note is recycled kraft card!

 

Do you offer gift wrapping?

Yes!  We offer gift wrapping and a gift card.  We only use environmentally sustainable wrapping paper and cards.  Just add this gift wrapping listing to you cart

 

My friend is having a baby and I have no idea what to buy. Can you help me?!

Yes, of course! Start by having a look in our Gifts category and also at our Baby Shower Gift Guide. If you are still stuck, send us an email and we will be happy to suggest some ideas for you.

 

Do you price match?

In most cases, yes we can. Please contact our friendly customer service team and we will respond to you promptly.

 

Do you send tracking notifications?

Yes, you will receive tracking details once your parcel has been despatched. We use Australia Post and a variety of couriers to send your parcels.

 

Who do I contact if my order has not arrived yet?

You can check the status of your parcel using the Australia Post or Courier tracking number emailed to you.

How to track your parcel with Australia Post:

1. We will email you a tracking number for your parcel in your shipment confirmation email

2. Enter this tracking number at https://auspost.com.au/mypost/track/#/search

For parcel enquiries, you can phone Australia Post directly on 137 678

If you have been through this process and still cannot locate your parcel, please email us at hello@ecostork.com.au


Do you ship internationally?

Not right now, but please check back again soon


Can I return or exchange my product?

Yes. Please see our Returns & Exchanges page for details.


What are your Terms and Conditions?

Our Terms and Conditions can be found here 


What is your Privacy Policy?

Our Privacy Policy can be found here


How can I contact you?

All of our contact details can be found here.