FAQ

Is your packaging eco friendly?

Yes, we use recycled outer boxes and recycled kraft paper void fill. Even our thank you note is recycled kraft card!

 

Do you offer gift wrapping?

Yes!  We offer gift wrapping and a gift card.  We only use environmentally sustainable wrapping paper and cards.  Just add this gift wrapping listing to you cart

 

Do you send tracking notifications?

Yes, you will receive tracking details once your parcel has been despatched.

 

Who do I contact if my order has not arrived yet?

You can check the status of your parcel using the Australia Post tracking number emailed to you.

How to track your parcel with Australia Post:

1. We will email you a tracking number for your parcel in your shipment confirmation email

2. Enter this tracking number at https://auspost.com.au/mypost/track/#/search

For parcel enquiries, you can phone Australia Post directly on 137 678

If you have been through this process and still cannot locate your parcel, please email us at hello@ecostork.com.au


Do you ship internationally?

Not right now, but please check back again soon!


Can I return or exchange my product?

Yes. Please see our Returns & Exchanges page for details.


What are your Terms and Conditions?

Our Terms and Conditions can be found here 


What is your Privacy Policy?

Our Privacy Policy can be found here


How can I contact you?

All of our contact details can be found here.