FAQ

Orders

All orders are carefully packaged and are sent using Australia Post parcel post or express post.

All orders are despatched from Brisbane.

Yes, all goods are shipped in boxes made of recycled materials or satchels that are compostable. 

Shipping & Delivery

We offer free standard shipping for orders over $75.  For orders below $75, we offer a flat rate of $9.95.

We offer a flat rate $14.00 delivery fee for express postage.

For further information about shipping, click here 

All orders will be despatched the next business day after order placement. 

For information regarding shipping times, please click here.

Please contact us as soon as you can, and we will do our best to change it.  However, if your parcel has already been despatched, we will not be able to change the address.

Returns

Click here to see our Returns Policy 

Please contact us as soon as your parcel arrives, and provide a photo of the damage. Our customer service team can help you.

In the unlikely event that your order has been packed incorrectly, please contact us as soon as your parcel arrives and provide further details. Our customer service team can help you.

You can return a sale item for an exchange or store credit, but we do not refund sale items.

Click here to see more information about returns.