Returns & Exchanges
We understand that sometimes things just aren't quite right. That's why we have a 14-day returns policy. We offer returns providing the item:
- Is not damaged or soiled
- Has not been used or worn
- Is still in its original packaging
- Is returned within 14 days of receipt
You can select from an exchange, refund or store credit. We do not refund the delivery costs.
Please note that if you return a sale item, we can offer you an exchange or store credit. No refunds on sale items.
To return items, please provide the following information with your returned goods:
- Your order number
- Reason for returning goods
- If you would like an exchange, refund or store credit.
- If applicable, a receipt showing return charges if you are claiming a refund for damaged, faulty or incorrect items
We ask that you carefully package and ship items to:
PO Box 510
CLEVELAND QLD 4163
It is the customer's responsibility to pay for return shipping. We recommend you purchase parcel tracking and insurance.
Returns may take up to 5 business days to be processed. Once your return has been processed you will receive an email to notify you.
For returns queries, please contact our Customer Service team at: firstname.lastname@example.org or via phone: 1300 645 690