Returns & Exchanges

We understand that sometimes things just aren't quite right.  That's why we have a 14-day returns policy.  We offer returns providing the item:

  • Is not damaged or soiled
  • Has not been used or worn
  • Is still in its original packaging
  • Is returned within 14 days of receipt

You can select from an exchange, refund or store credit. We do not refund the delivery costs.

Please note that if you return a sale item, we can offer you an exchange or store credit.  No refunds on sale items.

To return items, please provide the following information with your returned goods:

  • Your order number
  • Reason for returning goods
  • If you would like an exchange, refund or store credit. 
  • If applicable, a receipt showing return charges if you are claiming a refund for damaged, faulty or incorrect items

We ask that you carefully package and ship items to:

Ecostork
PO Box 510
CLEVELAND  QLD  4163

It is the customer's responsibility to pay for return shipping. We recommend you purchase parcel tracking and insurance.

Returns may take up to 5 business days to be processed. Once your return has been processed you will receive an email to notify you.

For returns queries, please contact our Customer Service team at: hello@ecostork.com.au or via phone: 1300 645 690