Returns & Exchanges
We understand that sometimes things just aren't quite right. That's why we have a 14-day returns policy. We offer returns providing the item:
- Is not damaged or soiled
- Has not been used or worn
- Is still in its original packaging
- Is returned within 14 days of receipt
We can offer you an exchange, refund or store credit. We do not refund the delivery costs.
Please note: for hygiene reasons, we do not accept returns for pacifiers and breast pads.
If you return a sale item, we can offer you an exchange or store credit. No refunds on sale items (unless the item is faulty).
HOW TO RETURN AN ITEM
To return items, please provide the following information with your returned goods:
- Your order number
- Reason for returning goods
- If you would like an exchange, refund or store credit.
We ask that you carefully package and ship items to:Ecostork
PO Box 510
CLEVELAND QLD 4163
For returns due to change of mind, it is the customer's responsibility to pay for return shipping. We recommend you purchase parcel tracking and insurance.
If you receive an item you did not order, or an item that is faulty, please contact us with the details and a photo: firstname.lastname@example.org
Returns may take up to 3 business days to be processed. Once your return has been processed you will receive an email to notify you.
For returns queries, please contact our Customer Service team at: email@example.com or via phone: 1300 645 690